The term “hosting platform” may sound complicated to most people. It requires a lot of time configuring and managing various server settings. Businesses avoid hosting platform management because of a lack of skills and knowledge. Web professionals and agencies are looking to save time and resources.
Managed hosting for WordPress has become a solution that meets the expectations of both groups. Nevertheless, the burden of a highly technical domain often forces hosting companies to overcomplicate their platforms. Many struggle to balance hassle-free hosting and the ability to customize website configurations.
At Indystack, we take a different approach by putting user experience at the heart of our platform. Hosting and managing your website should be simple and cost-efficient.
We are proud to offer, what many consider to be, the simplest way to host your WordPress website.
How Indystack delivers an unmatched user experience
The main focus for Indystack from day one is providing our clients with an excellent user experience. A simple process of getting started followed by effortless learning and onboarding ensures that our clients get efficient with Indystack right from the start.
Well-structured plans and pricing are designed to ease the choice for beginners and provide professionals with a detailed overview and comparison. Moving forward, a simple and transparent payment and upgrade process secures the ability for controlled growth that follows price indication directives developed by the European Union and fair market policies.
Following these policies guarantees predictive and fair costs to all Indystack customers as well as seamless scaling opportunities.
To provide an excellent onboarding experience, our getting started flow is directly linked to the site creation process. It helps us to remove any distractions and interruptions for our customers who are focused on launching websites fast.
A carefully designed workflow allows our clients to launch their WordPress website in 2 minutes – making it a new standard in the WordPress hosting industry. For advanced configuration, Indystack offers additional configuration and post-launch management.
To support clients migrating from other platforms, Indystack offers a free migration service as a part of our onboarding process. The service includes free migration on behalf of our clients followed by complementary malware scanning and performance tests.
Why Indystack’s KYC policy sets us apart
Onboarding is just a starting point of the customer journey. To ensure a high satisfaction rate, our happiness engineers keep connected with the customers to discover opportunities for growth and improvements on both sides.
At Indystack, we value keeping a close connection with our customers. The company-wide policy of KYC (Know your customer) ensures that there are multiple points for interconnection, including live chat support, Slack connect for agency-grade clients, and multiple feedback mechanisms.
On the human resource side of things, every team member at Indystack is obligated to know our customers and assist them in their daily operations. With the policy in place, Indystack is one of a few companies in the hosting industry where the management team members have at least 6 hours locked weekly to assist the clients in their daily operations.
As of November 2024, Indystack is proud to have an NPS (Net Promoter Score) of 88 which puts us among the top world-class service providers.
Indystack user interface
To support simplicity as our core value, the Indystack platform is built on the multidimensional nature of usability defined by Jakob Nielsen:
- Learnability
- Efficiency
- Memorability
- Error handling
- Subjective satisfaction
The interface of the Indystack hosting platform supports a fast learning process to reduce the time required for onboarding and performing basic operations. A straightforward guide and minimalistic layout sets the Indystack platform apart from the major competitors where customers need to face complex interfaces with a steep learning curve.
With lowering barriers to entry and simple controls, Indystack increases the efficiency of the creation and management of your WordPress websites. With efficiency in mind, we ensure that the Indystack platform interface is available to a wide audience, including people with zero-to-none technical knowledge. For agencies, this means reduced resource spending when onboarding clients and transferring the ownership of the website. In addition, it also addresses the common problem that is present in the WordPress space where the user experience is considered to be more complex compared to competitors like Wix and Squarespace.
Limiting the number of options displayed and hiding advanced features helps Indystack improve memorability and reduce errors. With fewer options and shorter cycles, customers can apply intuitive thinking to perform basic operations easily.
At the same time, web developers and agencies have quick access to all the developer-grade features, including server and WordPress-level configurations. While these options are available, it is important to highlight the nature of the managed hosting for WordPress where all settings, including the server layer, have been configured for the best performance.
With a lower learning curve and efficiency that allows to reduce time and resource usage by the customers, Indystack ensures a high customer satisfaction rate leading to highlights of the speed and simplicity of the platform.
Summary
Indystack lowers the barrier to creating and managing WordPress websites. A strong focus on speed and simplicity allows agencies, web developers, and businesses to reduce the time and resources needed to not only develop but also maintain a successful online presence.
In a highly competitive market, Indystack holds a world-class NPS (Net Promoter Score) of 88. A seamless integration of the enterprise-level infrastructure from partners like Google Cloud into an intuitive and easy-to-use interface ensures high customer satisfaction and positive feedback.
Together with well-maintained policies and an outstanding customer journey, Indystack continues to deliver speed and simplicity to the WordPress hosting ecosystem while standing out from a traditional complexity-driven approach.
